Refund Policy
Returns & Refunds Policy
Which rules apply?
Our store offers products fulfilled by different partners. The Trendsi return rules below apply only to the eight products named in the Shipping Policy's “The current Trendsi clothing selection” section; other products follow the separate section below.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded. Conditions offered when an order was placed continue to apply to that order.
Eligible Trendsi clothing delivered within the United States
For the Trendsi selection listed above, we accept requests to return eligible, unworn clothing with its original tags and original clear garment packaging carrying the SKU label. This voluntary return service is available for orders delivered within the United States (Trendsi return policy).
Email rstbestsolution@gmail.com to initiate your return within seven days of delivery; the tracking delivery date is day one. For a split shipment, the return window starts when the final package in the order is delivered (Trendsi return policy).
Include your order number, the item and variant you wish to return, and the reason for the request. If the item is damaged or incorrect, please also provide photos of the item and packaging.
Contact us promptly so we can provide the correct return instructions. Eligible returns must be shipped back within seven days of submitting the return request; do not send them to an address on the original parcel without our instructions (Trendsi return policy).
Return costs, exclusions, and exchanges
For an eligible change-of-mind return, you are responsible for return shipping. Original shipping and handling charges are not refundable for these voluntary returns; different remedies may apply to damaged or incorrect goods and where required by law (Trendsi return policy).
Trendsi does not offer exchanges. Its non-returnable categories include beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and open-pack wholesale orders; a category-specific exclusion does not remove rights concerning faulty or misdescribed goods where those rights apply (Trendsi return policy).
Returns that do not meet the stated eligibility conditions may be declined, subject to applicable law. Please ask us before sending an item back if you are unsure about its condition or eligibility.
Damaged, defective, or incorrect items
Please contact rstbestsolution@gmail.com as soon as possible after delivery with your order number and photos of the problem. We will review the issue and arrange the appropriate remedy; please do not pay for a return shipment until we provide instructions.
For the eligible Trendsi return service, return shipping is not the customer's responsibility when the return is due to a shipping error or damaged item (Trendsi return policy). Any request to report an issue promptly does not shorten a mandatory legal claim period.
Inspection and refunds
Trendsi lists an estimated return-processing period of 5–7 business days after receiving the returned parcel. This is the supplier's inspection and processing period, not a guarantee of the date funds will appear in your bank account (Trendsi return policy).
We will notify you of the outcome and issue an approved customer refund through Shopify to the original payment method. Your bank or payment provider may take additional time to post the refund; please contact us if you need an update.
Products fulfilled by other partners
The Trendsi voluntary return service does not apply to products fulfilled by other partners. Unless the product page expressly offers an additional return option when you purchase, we do not offer change-of-mind returns for those products.
If an item arrives damaged, defective, or incorrect, please contact rstbestsolution@gmail.com promptly with your order number and photos so we can assess the appropriate remedy. Mandatory consumer rights and the conditions offered at the time of purchase remain unaffected.
Orders delivered outside the United States
Trendsi currently does not provide its voluntary return service for orders shipped outside the United States (Trendsi return policy). Contact us before ordering internationally if you need clarification; statutory rights and remedies for faulty or incorrect items remain unaffected.